If your plans change, message us. What comes back to you depends on how much notice you give.
š Cancelling Your Booking
There's no cancel button in the booking app. Cancellations are handled by our team, so message us with the date, time and zone of the booking you need to cancel.
Cancel 24 hours or more before your booking and your session is fully refundable. With less than 24 hours' notice, bookings are non-refundable.
š Moving to a Different Time
If you'd rather move your booking than cancel it, that's covered in Rescheduling a Session. The notice periods above still apply.
š³ Refund Method and Timing
Refunds go back to the card you paid with. Sometimes we credit your account instead, and we'll tell you if that's the case.
Card refunds usually take 5 to 10 business days to appear, depending on your bank.
If we refund you soon after you booked, you may not see a separate credit at all. The original charge drops off your statement instead, which means you got your money back.
Account credit is available straight away and applies automatically the next time you check out. Your balance is under your profile picture, then Manage Account, then Wallet.
If you used account credit toward the booking, that part comes back as credit and the rest goes back to your card. The amount on your card will be smaller than the total you paid, which is expected.
š¬ Need Help?
If you have questions about cancellations or refunds, reach out to us through:
Chat: use the chat button on our website or in the booking app. This is the fastest way to reach us.
Email: [email protected]