There's no reschedule button in the booking app. Changes to a booking are handled by our team, so message us with what you need and we'll take care of it.
š Moving a Booking to a Different Time
Message us with the booking you have and the time you'd like instead, and we'll let you know what we can do.
Have the date, time and zone of your current booking ready.
If the time you want is priced differently, we'll go through that with you before anything is confirmed.
Anything that comes back to you is added to your account as credit, which applies automatically the next time you check out. Your balance is under your profile picture, then Manage Account, then Wallet.
How much notice you need to give, and what's refundable, are set out in Cancellations & Refunds.
ā±ļø Two Bookings Back to Back?
If you have two bookings that run one straight after the other in the same zone, there's nothing to combine. They already run as one continuous session. The zone stays on and your access keeps working straight through the changeover.
A few things will look like an interruption. None of them are:
In the last few minutes of the first booking the wall iPad asks you to wrap up, and a countdown may appear on the screen. Both are automatic and don't know the next booking is also yours.
At the changeover the iPad shows a welcome card for about 30 seconds. Tap it away or ignore it and carry on.
Add Time is switched off during the first booking, because the zone is already reserved for the slot right after it. It works again once the second booking starts.
š¬ Need Help?
Changes to a booking are handled by our team, so message us and we'll take it from there. Have the date, time and zone to hand.
Chat: use the chat button on our website or in the booking app. This is the fastest way to reach us.
Email: [email protected]