A shot that doesn't show up is usually about where the ball sits and how you set up, not how hard you hit it. Work down this page and try a few shots after each change.

Put the ball near the centre of the hitting strip.

Keep spare balls and tees clear of the area around the tee. Anything sitting near the ball you're hitting can confuse the tracking.

Set up with the club behind the ball and swing in one smooth motion.

Small practice taps at the ball are a common reason a shot doesn't register. If you like a practice swing, take it away from the ball, then step in and hit.

Coloured or striped balls can be harder for the sensors to read. Balls are provided in every zone, so if the system keeps missing shots with your balls, try a clean, unmarked ball from the zone and see if it works better.

Trackman would rather drop a shot than show data it isn't confident in, so the odd missing shot is normal and doesn't mean anything is broken.

If nothing registers, or the screen has frozen or your stat tiles have disappeared, that is a different problem. Follow the System Reboot Guide.

And if shots keep going missing after all of this, it may well be the equipment rather than you. Tell us while you are still in the zone and we can look at it.

If something in the zone is not right, message us while your session is still running. We can likely fix it on the spot, or move you to another zone.

If something isn't working, help is close by.