Skip to main content

What to Expect on Your First Visit

A quick overview of how everything works once you’re inside.

Written by Bart
Updated over a month ago

🚪 When You Arrive

When you enter the facility, head to your assigned zone at the time of your booking. Please note that while you can access the facility a few minutes before and after your scheduled time, your zone is only available for the duration of your reservation.

Each zone is clearly labelled, and your session will already be ready to go. If you arrive early, feel free to relax in the lounge area until your scheduled session start time.


📱 Use the iPad Zone Controller

Every zone includes a wall-mounted iPad that acts as your room controller.

From the iPad you can:

  • View your session time

  • Extend your booking

  • Control lighting and music

  • Adjust the TV

  • Access helpful instructions

  • Get help from us

  • And many other things. Feel free to explore it.

It’s your control centre for everything in the room.


🖥️ Start Your Round

Our simulators run on Trackman, one of the most advanced golf simulator systems available.

You can:

  • Play full rounds on famous courses from around the world

  • Practice with detailed shot data

  • Play games and challenges with friends

Simply follow the on-screen prompts to start a game or practice session.


⏱️ Keep an Eye on Your Session Time

Your booking time includes setup and play, so we recommend getting started shortly after your session begins.

If you need more time, you can easily extend your session directly from the iPad if the zone is available.


🚶‍♂️ Leave Your Zone at Your Scheduled End Time

To keep everything running smoothly for the next guests, please make sure to wrap up and exit your bay by your scheduled end time.

If you’re nearing the end of a round and need a little more time, you can extend your session from the iPad if the zone is still available.


💬 Need Help?

If you run into any issues, help is always close by.

You can:

  • Use the help option on the iPad

  • Scan the support QR code

  • Contact us through the chat feature

We’re always happy to help get things back on track.


🏌️ Relax and Enjoy

Whether you’re here to practice, play a round with friends, or just have fun, everything at LevelUp is designed to make the experience easy and immersive.

Just step up to the tee and enjoy the game.

Did this answer your question?