Your Access Venue link unlocks the main door. If it isn't letting you in, here's what to check.
🔗 Can't Find Your Access Link?
It comes separately from your booking confirmation, about an hour before your session starts. If you booked less than 90 minutes ahead, we send it right away.
Have a look in your spam or junk folder. The subject line is Venue access link.
If you've verified your mobile number with us, we text you the same link.
You don't actually need the email. Sign in at play.levelupgolf.ca, tap your booking in the calendar, and the unlock button is right there in your booking details.
💡 Tip: the booking app works fine on your phone at the door, so this is usually the quickest fix.
⏰ Seeing a Countdown Instead of a Button?
You're just a little early. Access opens 5 minutes before your start time, and the button appears on its own once it does. You don't need to refresh the page.
🔒 Says Your Access Has Expired?
Access runs until 10 minutes after your end time, so there's a bit of room to gather your things on the way out. After that, the link stops working.
If you've left something in the zone, send us a message instead of waiting at the door.
📶 Tapped the Button and Nothing Happened?
The door unlocks over the internet, so your phone needs a connection.
If the signal is poor by the door, try switching between Wi-Fi and mobile data.
Give it a couple of seconds after tapping. You'll hear the door click.
🚪 Not Sure You're at the Right Door?
We're at 188 Barton St., Units 5 to 7. The main entrance is Unit 5 and you can see it from the parking lot. Once you're inside, head straight to your zone.
📵 Locked Out Without Your Phone?
Stepped out mid-session and your phone is inside? The unlock button isn't tied to one phone — any device with an internet connection works.
Borrow a phone from someone in your group or nearby, sign in at play.levelupgolf.ca, tap your booking, and tap Access Venue.
Or open your Venue access link email or text on any device you can get to.
If neither is possible, message us right away and tell us you're locked out at the door — this needs a person, and our team will get you back in.
💬 Still Outside?
Send us a message and we'll get you in.
Chat: use the chat button on our website or in the booking app.
Email: [email protected]